At Four Seasons Pest Solutions, we have been providing pest control services in Danville, KY, to residents, businesses, and college students since 1978. Originally known as Cumberland Service Exterminators, we have maintained our reputation as a trusted name in Danville, KY and the surrounding areas.
World Travel Can Raise Unique Pest Problems
Danville KY’s culturally diverse environment attracts college students from around the globe. This diversity and the frequent travel can lead to unique pest infestations that are not typically seen in the area. Fortunately, you don’t have to tolerate these pests just because they may have been inadvertently brought in. Four Seasons Pest Solutions is dedicated to ensuring that these unwanted creatures do not intrude on your space.
As a locally owned and family-operated business, we have proudly served Danville, KY, for nearly 50 years. The community trusts us to cater to properties of all sizes, from small homes to large businesses. We are committed to providing top-quality pest control solutions to our clients.
Our track record of customer satisfaction speaks for itself. With over 300 combined reviews from our Google pages, we maintain a 4.9-star customer rating as of April 2025. You won’t find these kinds of reviews with the competition!
Frequently Asked Questions About Pest Control in Danville, KY
Do you service outside the Danville, KY Area?
Yes. We service outside Somerset, KY, including all of Kentucky, upper-middle Tennessee, and western Virginia.
What pests are most common in Danville, KY?
Mice, rats, spiders, ants, mosquitoes, termites, bed bugs, American Cockroaches, and more make the list of the most common pests in Danville, KY. But not to worry; with Four Seasons Pest Solutions on your side, there won’t be any pests!
Is Danville, KY bad for Bed Bugs?
Danville is unique in that people from all over the world attend the local college. Interestingly, this seems to have little to no local impact on bed bug populations. Danville is low on the list of “worst infested cities.”
If you think you have bed bugs, contact our offices at 1-877-999-2849 and ask to speak to one of our bed bug specialists.
It’s Good To Have Four Seasons On Your Side for Danville, KY Pest Control
Four Seasons Pest Solutions excels at providing stellar service for any property you own and the best pest control in Danville, KY. We rise above the unique challenges posed by the multitude of student housing, residential areas, industry, and businesses. With our proactive approach, we tailor our services to meet your specific needs and ensure that your property remains pest-free. Additionally, our team of experts utilizes the latest technology and techniques to provide efficient and effective solutions. Overall, Four Seasons Pest Solutions is the ideal choice for anyone looking for reliable pest control in Danville, KY.
We are committed to our two mottos: “Any Pest… Any Season… We’re the SOLUTION!” and that couldn’t more true. Additionally, we like to say, “It’s okay to live among pests… but you don’t have to live with them!” and we mean every word. Rest assured that with Four Seasons on your side, our Danville, KY pest control will protect your property against pests. Additionally, our team utilizes proactive measures to ensure a pest-free Danville, KY property for you and those you love. You can have peace of mind knowing that we prioritize the safety and protection of your property.
Our fully licensed and insured expert team is ready to tackle all your Danville, KY pest control needs. We care for your property like it’s ours, whether you live nearby or in another state. Like you, thousands of homes and businesses in Danvill, KY trust us to provide the best service possible. Our locations have received over 350 combined Google reviews, maintaining a 4.9 rating. So, you can be confident that you’re making the right choice when you choose us for your Danville, KY pest control needs. Check out one of our Google listings here.
At Four Seasons Pest Solutions, our knowledgeable and friendly technicians are eager to serve you. We offer the best pest control in Danville, KY, to protect your property from pests. Trust us to provide top-notch service and expertise.
And remember, it’s okay to live among pests… but you don’t have to live with them!
Four Seasons
Dylan's very professional when they come and treat
Korrey was a great tech, would definitely recommend him
Response from the owner:Awesome!
I had the BEST experience with Korrey. He was extremely professional, on time, and effective.
I would definitely recommend this company and Korrey specifically.
I would definitely recommend this company and Korrey specifically.
Very professional and by the book. Expensive but worth it. All protocols were followed and communicated.
Michael was very professional and knowledgeable and friendly at the same time.
Thank you Michael!
Thank you Michael!
Professional, friendly and courteous young man.
Response from the owner:Thanks!
Gene is very friendly and cares about our satisfaction. He takes seriously all our inquiries and requests. We are very pleased with his service.
I'm the NEW manager of the Dixie Plaza Hotel in Tazewell TN and we just hired these guys to exterminate the hotel for us and they did an excellent job. He was on the property for about 3 hours and was very thorough and patient. He took his time and made sure everything was done in each room, the office, the laundry room and the storage areas and we were VERY PLEASED with his work and look forward to our 12 month contract with them.
Response from the owner:Thanks so much for the great review. If our team ever fails to satisfy, a quick call to our office headquarters will prompt a Quality Control Investigation. The QC Department is dedicated to ensuring our Certified Service Specialists maintain our expected high-quality standards. We're looking forward to a long-standing work relationship that prompts you to tell others how great we are!
Thanks again for the review!
Matthew S. Hess, CEO
The technician arrived on time after sending a text with time period he’d be there. Was very friendly, nice, and informative. He did the job without any disturbances. He said to let the company know if we didn’t see any difference in a couple weeks. This was the initial treatment and it was a bad infestation. It’s hard to tell if it’s helped any so far since it was so bad. The home will be treated once a month for 6 months and I am convinced that the job will be completed and done well by Four Seasons.
Response from the owner:Thanks for the great review. Our Quality Control Team is dedicated to ensuring your service is done right, and that in the end, we completely eradicate the problem. Plus, once the problem is gone and your treatment term is complete, we have an option for you to roll-over to an extended warranty program where you also receive regular, routine pest control! If for some reason your infestation is not eliminated by the end of the term, we'll stand behind it and send our our QC team to investigate. There's a reason why everyone says, "It's good to have Four Seasons on your side!
Matthew S. Hess, CEO
Excellent and friendly service!
Response from the owner:Thanks Herb! We appreciate your long-term trust in Four Seasons as your only pest control provider and hope to have many years to come! I believe we have performed your pest control in two states now... you couldn't even move and get away from us! 🙂
Good to hear from you, Herb! Thanks for the kind words!!
Matthew S. Hess, CEO
Dylan did a fabulous job today and it is much appreciated!
Response from the owner:Awesome! We appreciate the kind words!
As a property manager that has dealt with multiple extermination companies, Four Seasons is the best!! I've had experience with several of their techs and they're all great! Korrey is my current tech at one of the properties I manage, and he always does an awesome job!! He's definitely a 5-star technician!! He always goes above and beyond when providing extermination services!
Response from the owner:Thanks for the kind words and the great review of our company and our techs! We appreciate you!
Awesome service
Response from the owner:Awesome review!
We have been using Four Seasons Pest Solutions for years. Our technician, Kerry Cox, has alway done an excellent job! We are well pleased with this company and are looking forward to doing more business with them in the future.
Response from the owner:We appreciate this long-standing professional relationship and equally look forward to continuing to provide all your pest control needs. Kerry is one of the greats in pest control... and he ought to be with 40+ years of experience! Give him a hard time for me next time you see him!
Matthew S. Hess, CEO
When I tell y’all Four Seasons is #1 in pest control, I mean it. Specifically their tech Korrey Riddle. Stop reading reviews and call, but make sure you ask for Korrey! A+ guy, A+ service. You will not find a better guy for the job!
Response from the owner:Awesome!
As a property manager, I’ve used this company for many years. They’ve always done a superb job and handled all situations professionally! I’ve never had a problem with pests that they couldn’t handle! Definitely a 5-star company!
Response from the owner:Thank you so much for your kind words, Penny. We really appreciate you taking the time out to share your experience with us.
Cheers,
Four Seasons Pest Solutions
korrey was amazing and did an awesome job at explaining the services and how much they would cost! definitely recommend!
Response from the owner:Thanks so much!
Korrey has a great personality he takes pride in his job and makes such he has satisfied customers
Response from the owner:So glad to hear it. Thanks for the review!
Korrey did an excellent job I would recommend him to any one!
Response from the owner:Great to hear!
Kory is on time and does a great job when he comes in my home.
Response from the owner:Thanks!
Response from the owner:Thanks!
Gene is the best keep him
Response from the owner:Thanks!
Great service! Our technician Korrey was very helpful and answered all questions we had. Everyone at Four Seasons has been very helpful, professional and kind. Would recommend them anyone! We seen noticeable results within the first 48 hours.
Response from the owner:Thanks!
Korrey is the best pest man I’ve ever seen
Response from the owner:Awesome. Thanks for the review!
Response from the owner:Thanks for the great review!
Corey is an amazing employee. Very approachable and walked us through everything.
Response from the owner:Great to hear. Thanks!
Korrey was wonderful!
Response from the owner:Awesome!
Korrey is great
Response from the owner:Glad to hear it!
Korreys customer service was quick and outstanding. This company is very reliable and they done a amazing job
Response from the owner:Thanks for the kind words and 5 star review!
Great team of dependable people.
Response from the owner:Thanks!!
Korrey always goes above and beyond, does an amazing job!! He’s always polite, professional and courteous, I definitely would recommend him!!
Response from the owner:Wonderful to hear!
Corey is the best, always goes above and beyond!!
Response from the owner:Glad you're satisfied! Thanks for the review.
I am satisfied with the service I would recommend four seasons past solutions to everyone Korrey was on time and friendly
Response from the owner:Thanks!!
Our exterminator, Kobe Butcher, was/is sooo amazing and knowledgeable! His work is impressive. His behavior is polite, approachable, and friendly. He sprayed the exterior of our tiny house (for carpenter bees) and he left nothing unsprayed on all four sides. He also removed wasp' nests. The only down side is that my hubby and I both forgot to tip him for his great work! ... so we need to know how we can send a tip, please! He is so deserving! The FSPS in-office employees are great, very accommodating! -Lyn
Response from the owner:Thanks for the feedback and great review!
Absolute best at what they do, good attitude, hardworking men,
Response from the owner:Thanks!
Response from the owner:Thanks!
Very well organized and seamless from sign up all the way to receiving services each month. I love the reminder text I receive a few days prior to service date. We’ve had the same employee spray our home the second Monday of every month. Korrey is very friendly, knowledgeable and prompt. Definitely recommend this company!
Response from the owner:Awesome! Thanks for the great review!
Korrey Riddle did an amazing job when I had him at my house
Response from the owner:Thanks!
Korrey Riddle has consistently demonstrated professionalism, attention to detail, and a strong work ethic in their role. Their knowledge of pest control products and solutions has been a valuable asset to our customers, ensuring that they receive accurate advice and effective recommendations.
Response from the owner:Thanks for the awesome review and kind words!!
Korrey Riddle does such an amazing job and he is awesome at what he does.
Response from the owner:Thanks!
Korrey riddle did and amazing job would recommend to anyone
Response from the owner:Thanks!
Korrey Riddle did an amazing job will recommend him to any one.
Response from the owner:Awesome!
Korrey Riddle did an amazing job will recommend to anyone.
Response from the owner:So glad to hear it!
Response from the owner:Thanks!
Korrey was great and on time, would definitely recommend them!
Response from the owner:Awesome!
Joshua was a very professional worker. Informative and worked in a timely manner. No complaints with the service we received
Response from the owner:Thanks!
Korry is the best
Response from the owner:Thanks!
We had a great experience with Four season pest solution. Our technician Michael Wesley was very polite and courteous. He was on time and answered all our questions. Would definitely recommend our friends.
Response from the owner:Thanks so much for the great review!
Gabe Dick is so professional, reassuring and understanding
Response from the owner:Awesome
I chose Four Seasons for our pest control services because my workplace had great success with them after trying multiple other companies. From the start, I knew I made the right choice. Throughout our contract, we've had several technicians, but Victor has truly stood out. He is always friendly and consistently does an excellent job. Highly recommend!
Response from the owner:Wonderful! Thanks for the kind words.
Four seasons have been great! Gabe sounds like a sweet heart. Works with you, and get the job done. Thank you Four seasons!
Response from the owner:Thanks for the review!!
Gabe is our tech, very polite and courteous. We are very well pleased with four seasons. Mike always goes out of his way to accommodate our needs. Love our service. Thank you guys!
Response from the owner:Thanks for the wonderful review and for being a loyal customer!
Very pleased with the service provided and the technician (Michael Wesley) that comes here is topnotch. Very friendly and personable.
Gabe is very knowledgeable and takes time to explain and doesn't rush. Arrives on time and will always checks before he leaves for any questions or concerns. Very honest and trustworthy.
Response from the owner:Awesome! Thanks for the 5 stars!!
Gabe is my technician and he's very polite and does a great job! I have pets and he is very cautious when spraying. Excellent service 👍
Response from the owner:Wonderful! Thanks for the kind words!
Michael Westley is fantastic!! My husband and I appreciate the effort he takes with our monthly pest control service!! He goes above and beyond to make sure our property is bug-free!!
Thank you Michael!!
Thank you Michael!!
Response from the owner:Thanks for the review!
Year after year, I have had Norway rat infestations and termite issues. After treatment and follow-up care, I am happy to live in a pest-free home. Michael Wesley is also a pleasant representative for the company. He's friendly, efficient, and even pets my dog.
Response from the owner:Awesome! So glad we can help!!
Gabe was very professional and courteous. He was always on time.
I'm so glad he was able to work around my husband, due to the fact that my husband is very weak at times when he's out and about. Thank you Gabe for your help and keep up the great work you do for people. Awesome job 👍
I'm so glad he was able to work around my husband, due to the fact that my husband is very weak at times when he's out and about. Thank you Gabe for your help and keep up the great work you do for people. Awesome job 👍
Response from the owner:Thank you for the wonderful words and great review. We hope your husband is feeling better very soon!!
Gabe with Fougr Seasons is courteous prompt and efficient.
We have had Four Seasons for three years and are very happy with them.
CB in Ky.
We have had Four Seasons for three years and are very happy with them.
CB in Ky.
Response from the owner:Thanks for the 5 star review and for being a loyal customer!
Very polite and always does a good job !!
Response from the owner:Glad to hear it! Thanks for the review!!
Great company saved my butt when needed it nice service tech Gabe always on time and does grate Job i highly recommend four seasons
Response from the owner:Thanks!
This company is great. So easy to work with and Michael Wesley is always so thorough and respectful of our property!
Response from the owner:Thanks for the great review!
Michael Wesley has been great, always concerned with our pest control issues. He is friendly and thorough. I feel very comfortable with him coming in and doing a great job.
Response from the owner:Wonderful! Thanks for the feedback and 5-star review!
Michael Wesley is a very professional and courteous young man. We appreciate his expertise!!
Response from the owner:Awesome!!
Response from the owner:Thanks!
Love their tech Michael Wesley. Always professional and does the job quickly and effectively.
Response from the owner:Perfect! Glad you like the tech. Thanks for the review!
Response from the owner:Thanks
Great service from Four Seasons. Martin has been our guy for many years, he does a wonderful job and always does whatever he can to meet our needs.
Response from the owner:Awesome! Thanks for the review and for being a loyal customer! We appreciate you and your family!
Always so helpful and immediately attentive to any needs we may have! Very professional and just do a great job! Kerry and Ben are the best technicians and really care!!! Kerry was out today after an exterior concern and he addressed it right away and called with additional guidance for next steps if needed! Great communication within the company! We appreciate their helpfulness! Thank you!
Martin is the best. Always friendly and very attentive to the needs of the home. He is very knowledgeable and replies to messages quickly.
Response from the owner:Awesome! Thanks For The Review.
Martin is very good he is very flexible as my schedule can be crazy and he is very thorough
Response from the owner:We appreciate your feedback and the awesome review.
Awesome friendly service
Response from the owner:Thanks!
Awesome company
Response from the owner:👍👍
Ben is awesome! He is very professional and on time. Very quiet and efficient. He answers all my questions and is direct with his answers.
Response from the owner:Thanks!
I want to thanks Ralph for the great job. He was very professional and courteous
Response from the owner:Awesome, Thanks!
Drew is wonderful to work with. Very knowledgeable and very respectful.
Response from the owner:Thanks!
The best
The best
Gabe helped me understand more about pest prevention and treated the house. Will use again.
Response from the owner:Thanks for the review!
Excellent pest control service! I would highly recommend this family owned company for pest control at your home or business location.
Response from the owner:Thanks so much!
Chase was great to work with and very professional. Highly recommend Four Seasons.
Response from the owner:Thanks!
Jonathan is awesome and kind
Response from the owner:Thanks!
Four Seasons is awesome. I had some gross bugs show up at my place and by the second treatment, they’re gone! They keep you well updated via text and are always on time and professional. Way better than Terminix and Orkin!
Response from the owner:Awesome! Glad we could help. Thanks for the review as well!
These guys are amazing! Michael was professional and understanding. I would highly recommend this company!
Response from the owner:Thanks for the great review! We appreciate your business and look forward to helping you live pest free!
Jonathan Wilson is very professional, knowledgeable, efficient, prompt, and friendly!! Excellent service!! Highly recommend!!
Response from the owner:Thanks for the review!
Looking for exceptional pest control services? Look no further than Four Seasons Pest Solutions II! I recently had the pleasure of utilizing their services and I must say, I was thoroughly impressed. The team was not only professional but also incredibly knowledgeable and thorough in their work. I would highly recommend Four Seasons Pest Solutions II to anyone in need of pest control services. Give them a try, you won't be disappointed!
Response from the owner:Thanks!!
Michael is the man. A friend told us about Four seasons and recommended Michael. Knows his stuff. Very professional quality work but most importantly he is trustworthy. I feel comfortable knowing I don’t have to watch him as he does his work and at times not even needing to be home. We use Four Seasons for our routine pest control and will continue to do so.
Response from the owner:Thanks for the great review!
Great service
Response from the owner:👍
Michael did a great job, thank you!
Response from the owner:👍👍
Michael did a great job, thank you!
Response from the owner:👍👍
Response from the owner:Thanks!!
Michael is a very good worker
Response from the owner:👍👍
These guys are so good, especially Michael Sizemore !!He did so good!.
Response from the owner:Thanks for the review!
Great guys that stand behind their word.
Response from the owner:👍🤙
Great company, goes above and beyond all measures to make sure we are happy! Highly recommend them
Great company, goes above and beyond all measures to make sure we are happy! Highly recommend them !
Response from the owner:👍
I used a pest control service and was really pleased with the results. The technicians were very knowledgeable and professional. They were able to get rid of the problem quickly, and my home is now pest-free. Highly recommend this service for anyone looking for a reliable pest control company.
Response from the owner:👍👍
Love them they do a good job.
Response from the owner:👍👍
John was the best and very knowledgeable
Response from the owner:Thanks for the review!!
We were well pleased with Michael and Stevens Pest for doing our real estate termite inspection. Quick arrival time and professional service. If you’re in south central or eastern KY, you need to know this company.
Response from the owner:Thanks!
Response from the owner:Thanks!
Super nice friendly people. Very good service.
Response from the owner:Thanks! We appreciate you!
Awesome company!! Great people!! Best of the best!!!!
Response from the owner:Thanks!!
Had them spray for pest around the house great company to hire for pest control
Response from the owner:Awesome! You guys are great!!
This is one of the best pest control companies i've found in this area they are family based and do their jobs very efficiently
Response from the owner:We love to hear these words! We try to be the best and believe we are. Thanks for the great review!!
Thank you Jessica and Micheal! Both of you are professional and quick!
Response from the owner:We appreciate the review and the business! We're always here for you!
Ben was great when he came out to the house. Punctual, knowledgeable and overall very helpful
Response from the owner:Thanks, but we have to be careful not to give Ben the big head! lol!
We appreciate the review and your continued business!
This is a very professional group of technicians. They have eliminated all pests for my home and I haven't seen another sign since. They are respectful to you and your home. The best thing about them is that they do not over charge. The Technicians have reasonable prices and for a better job than the big company chains. I will use them and refer them to anyone or business I know.
Response from the owner:Thanks for the kind words! Appreciate your business!
Very professional, prompt and courteous. Showed up on time when they said they would. Treated entire home for termites which involved drilling concrete and digging of dirt around foundation to apply treatment, every aspect of the job was neatly finished and cleaned up. Will definitely recommend!! A+++++ Thank you
Response from the owner:Thanks!
Fast, Friendly & Cheaper than most very detailed! Great service! Don't hesitate call them...! I recommend them... I will be using them for future services!
Response from the owner:Thanks!
If you have any issues I would definitely suggest these guys. We had a issue with yellow jacket and they didn't waste there time and showed up and immediately took care of the situation. Highly highly suggest these guys.
Very professional and reliable.
Matt and his team were amazing!! Highly recommend them!!
Response from the owner:Thanks!
Response from the owner:We appreciate the review.
What a great service from Stevens Pest Control. We had issues with Ants and some small pests. I would recommend Stevens pest control to anyone. Any small or large job. He will fix it! Excellent outfit
Best in Area !! Great service and friendly staff ..
Response from the owner:Thanks!!
Response from the owner:👍
Super nice and helpful!
Michael was very professional and he explained everything to me.
Micheal did a great job. He was nice and professional.
Response from the owner:Awesome! 👍
Response from the owner:👍
First off I called Mike yesterday and he was able to come inspect my home today. He was very prompt!!
Secondly, he walked the entire house inside and out and explained everything to me. I never expected him to get into my crawl space but sure enough he suited up and shimmied his way right in and stayed down there until he worked his way all through the bottom. He took pictures along the way to back his claims.
I am very very happy with his outcome. In the end he has saved me sooo much money.
Secondly, he walked the entire house inside and out and explained everything to me. I never expected him to get into my crawl space but sure enough he suited up and shimmied his way right in and stayed down there until he worked his way all through the bottom. He took pictures along the way to back his claims.
I am very very happy with his outcome. In the end he has saved me sooo much money.
Response from the owner:Thank you Brent we look forward to working with you in the future should the occasion arise that you need our services
great friendly on time service and affordable . would use again.
Very knowledgeable and professional guys. Brian was very kind, professional and took the time to explain the process and pros and cons of multiple treatment options for eradicating my powder post beetle problem I had in my barn and were very considerate of my animals. He even helped me catch a sheep that escaped on me! LOL I had no idea these beetles were almost as destructive as termites! I am 100% confident they took care of the problem though. The BEST pest control company by far! Thanks again!
Thanks for coming out so quickly and providing an inspection and ridding us of our ant and spider problems. Excellent service. Very professional and reliable. Highly recommend.
Very professional people they went above & beyond to get rid of my ant problem. Great services for a very reasonable price. Highly recommend!
Very professional. These guys know what they are doing! All at a great price.
They have always been professional and courteous, arrives in a timely manner, and is knowledgeable with all of my questions. Best pest control in Kentucky!
Response from the owner:thanks!
Response from the owner:Thank you Natasha. We always appreciate our customers feedback
Mike Stevens is very professional, showed up on time have friendly staff that gets the job done with reasonable rates. I highly recommend Stevens Pest Control they do the job right .
Response from the owner:Thank you Linda for the review. We are pleased to have feedback from our customers. We look forward to serving you for any future pest that may occur
On the spot Exterminators!
Our current tech is Gabe and he is always polite and punctual. Only reason I have it a 4 is prior tech ( who was let go) messed up my contract.
Response from the owner:Thanks for the great review! We apologize for the actions of the previous tech. We were certainly surprised about the situation. Glad we were able to rectify it and continue providing you with great service!!
Response from the owner:Thank you
Response from the owner:Thanks for the review!
Response from the owner:Hi Alex,
As we also told your brother, Kevin:
Since you and your brother live in an apartment complex and we work for your landlord and not for you guys, we are bound by the constraints your landlord sets upon us. As you were not prepared for the treatment and refused to allow us to treat the entire apartment, we had no choice but to contact your landlord with this information. Unfortunately, we still had to charge our minimum fee, which, depending on the facility's lease agreement, you may, in turn, incur. Further, the rules in place when you signed your lease agreement are set by the facility's management in order to protect other residents from such pests which can be easily spread in situations where refusal or ill preparedness to treat occur. Case in point, this very scenario!
The bottom line is simple; we arrived to do the job set before us, which was a full apartment cleanout for your particular pest. You had a full SEVEN days to prepare and yet neglected to do so. We were there to help you both and you refused that help. We are not your enemy but an ally, determined to make life as pest free as possible... especially when dealing with the particular blood-thirsty pests you and your brother have. Posting such negative feedback gives us the uneasy feeling that you have no desire to help yourselves even when someone else is paying for it. However, as per our agreement with the facility's management, we will be returning to provide said treatment for which you will be notified if you have not been already. Hopefully, you will have had a change of heart by that time and will see the value in being afforded a service beyond your financial reach at absolutely no expense to you! At that date, unpreparedness or refusal will be turned over to the facility's manager as a violation of lease agreement. I implore you to be prepared for treatment and let us and your facility's management, help you with these most undesirable pests while simultaneously preserving your lease agreement. You need to understand that we are here to help you. It is vital to your housing accommodations that you see this.
We would appreciate a fair assessment of our actual services rather than an angry 1 star review based upon the rules we are set to follow at this facility. However, if you are unwilling to give that fair and balanced review, it will not prevent us from doing our absolute best to eliminate these pests just the same while hopefully preserving your housing accommodations. This facility is a no-nonsense facility. Again, we are here to help and you need this particular help immensely.
I got a phone call today saying my card didn't go through for services that I did not agree to. I paid in full for a 1 time service for termites and did not give permission for any other payments. I explained to the person on the phone that I do not want any other services and that I can not afford any other payments. So he transferred me to another person who was very rude to me and tried to bully and threaten me into paying in full if I wasn't going to make the monthly payments who also threatened me with a lean on my house if I didn't pay because a box was checked in my contract saying I wanted the service. But this isn't even my house I don't own the house. I didn't check the box and had no idea the service existed. I will not ever be using this company again and will share my story with everyone I know to make sure they don't either. Then I got an email today saying they came out and did a service at the house today. I didn't want anymore services from them and told them on the phone today that I didn't. I didn't know they were coming and would have told them not to do anymore services if I had been home. Nobody informed me of any further service. The day I got the termite treatment, it was pouring the rain and I was leaving when the man came to treat the house. I signed the paper he had not being informed of any service other than what I had paid for and I left. When I came home I realized he had placed the bait boxes in the direct line of water falling off the house. I signed online when I paid the bill for the termite treatment but was not informed of any other treatment.
Response from the owner:Hi Teresa,
To address your recent concerns regarding the service agreement you signed for the installation and monitoring of the Sentricon Termite Bait System, it is imperative to clarify that you entered into a legally binding three-year service agreement, which includes the obligation for continuous monitoring of the system, rather than a one-time termite treatment.
Sentricon services necessitate ongoing monitoring to ensure efficacy in termite prevention and treatment. During our communication regarding your declined payment, our team endeavored to inform you that this payment was part of your acceptance of an ongoing service, as documented in the agreement you signed. The terms of this contract, outlined above your signature, convey the specifics of the installation fee, down payment, balance due at installation, and total financial obligations over the subsequent thirty-six months. Understand that failure to review such terms does not obviate your responsibility to adhere to them.
In your review, you mention, “I signed the paper.” While it appears you may have executed this document in haste, I emphasize that our team exercised no coercion in this process. At no point were our representatives disrespectful; the recorded conversations substantiate our commitment to professionalism, and our objective at every juncture was to elucidate the terms of the service agreement you entered into.
It is vital to differentiate between the presentation of facts regarding a legally binding contract and any perceived lack of courtesy. Your insistence on the nonexistence of this agreement does not negate its legal validity. We made sincere attempts to clarify the service terms and offered to send a duplicate of the contract that you duly executed. Your rejection of our explanations while alleging attempts at deceit is regrettable. Expressions of factual information relative to a binding agreement should not be misconstrued as intimidation or bullying. Furthermore, the assertion that we could place a lien against the property, rather than stating we would, was intended to clarify our rights regarding unfulfilled financial obligations as outlined in the agreement you accepted. Importantly, your relationship to the property does not exempt you from the terms you actively endorsed. Should you not have held the authority to bind yourself to this contractual obligation, it could cause significant legal implications on your part.
The successful installation of the Sentricon system, devoid of the requisite monitoring, fails to constitute a comprehensive termite treatment. Effective safeguarding against termites relies heavily on proper monitoring practices, as dictated by the manufacturer’s guidelines, which our company is obligated to follow. It is disheartening to see your investment rendered ineffective due to a misunderstanding of these protocols. The service agreement you signed delineates the scope of recurring monitoring that you agreed to over the three-year term. You cannot justifiably recast this situation to portray our company unfavorably; when one requests a service, duly signs an agreement, and subsequently attempts to withdraw after the initiation of said service, it is the individual who is in breach of the agreement, not the service provider.
We have honored your request to discontinue service and have dispatched a technician to extract the Sentricon Baiting System in compliance with the terms specified in your signed service agreement. The contract explicitly states, “These stations SHALL remain the sole property of Four Seasons, and upon cancellation of the contract by either party, Four Seasons shall reserve the right to remove the stations regardless of any trespassing laws or customer prohibitions.” Your home is no longer protected from termites, and there shall be no further payments required.
Matthew S. Hess, CEO
Accused me of not paying when I paid cash everytime. So they cancelled my last 2 services. I previously gave a 5 star but they don't deserve it the way they cheat their customers
Response from the owner:Subject to our records, we find it necessary to address your recent claims regarding accusations of nonpayment. Our documentation includes several signed invoices that confirm receipt of payment in cash, alongside one signed invoice stating that no payment was received. The signatures on these documents are consistent and verifiable.
Furthermore, we have made multiple attempts to contact you in relation to this matter, the most recent offering an opportunity for resolution directly from our CEO, which you expressly declined with the phrase "No thanks." It is also noteworthy that you previously provided us with a five-star review, commending our services.
To date, you have not been subject to overcharges, nor have you made any overpayments. Any assertion that we have engaged in deceptive practices or committed fraud is, at a minimum, a gross misrepresentation of the facts.
In light of these facts, it appears contradictory that you would subsequently issue a one-star review based solely on an alleged lack of payment, despite our firm adhering to all ethical business practices. If you maintain that payment was made, we invite you to engage with us directly, as previously suggested, to discuss this matter openly and amicably.
I would give zero stars if I could- after a 1 year contract the 2 problems I called about are worse than when we started
Response from the owner:Clarification on Pest Control Services
Dear Kate,
I trust this message finds you well. I would like to take a moment to address your concerns regarding the recent one-star review of our services. Our records indicate that during our initial inspection, we identified several significant deficiencies within your vacation home that necessitated a comprehensive pest exclusion strategy. Four of our experienced team members conducted a thorough evaluation, documenting multiple entry points for potential pests, and we recommended a robust exclusion program to eliminate the problem. Without question, our team was clear in our explanation that you needed more than a pest control program.
Subsequently, our team engaged with you on a recorded line to provide a detailed rationale for our recommendations and, at that time, provided you with a quote for the exclusion and a projected timeline for implementation. We explicitly communicated that your metal roof and roof ridge lacked proper closures, creating unimpeded access for various pests to infiltrate the attic. Additionally, we observed that the tongue-and-groove ceiling on the upper level wasn't properly sealed, resulting in substantial gaps leading directly to the attic. Furthermore, we located several deficiencies in the home and made recommendations for repairs. These structural deficiencies facilitate direct access for pests to enter your home, the equivalent of leaving a door cracked open.
During both the inspection and our follow-up discussions, we emphasized that while we could initiate the pest control treatments you requested, these interventions would serve merely as temporary measures without the implementation of the recommended exclusion. It was unequivocally stated to you that such exclusion was critical for preventing infestations by a variety of pests, including the pests you were concerned about.
Our observations were made with the understanding of your property’s context, including its location in a wooded area, extended periods of vacancy, and multitude of pest entry-points, which, collectively, form the “perfect storm” for pest entry, necessitating the exclusion approach we recommended to effectively mitigate said pest problems.
It is indeed disheartening to receive a one-star review for a situation we diligently elucidated from the outset. Our objective was to provide you with the most effective solution, and we warned that the preventative maintenance approach alone would be insufficient in resolving the underlying issues. You were made aware that only limited relief would be achieved with this program, a fact that is documented in our verbal and written communications.
We remain steadfast in our commitment to helping you attain a pest-free environment. Should you wish to revisit our recommendation, we stand ready to assist you in eliminating your pest problem. We want to clarify that the decision to pursue a pest control plan without an exclusion was something we advised against and was made at your discretion, against our recommendations.
While we appreciate your timely payments and value you as a customer, we believe it is important for the public to understand that this one-star review reflects your choice rather than any shortcomings in our ability to address the issue.
Our goal is to provide effective solutions, but we are happy to offer temporary measures when needed, or, as in this case, requested by the customer. However, it's essential to recognize that when a customer opts for a band-aid solution instead of a real fix, they can't rightly attribute the poor resulting outcome to our professional services, as you have.
Thank you for your understanding. We look forward to the opportunity to resolve this matter satisfactorily by implementing the recommended exclusion, of course! We're sorry the sealant your uncle attempted didn't work out for you.
Best regards,
Ralph Letner
Quality Control Manager
Four Seasons Pest Solutions, Inc.
Never returned my call
Response from the owner:Dear Janet,
Thank you for taking the time to share your feedback. We value all input, as it helps us improve our services. However, we are concerned about the review you provided, as we have been unable to locate any record of a call from you in our systems.
We maintain detailed call logs and track all incoming communications diligently. Over the past two months, every call received has been thoroughly documented and accounted for, and we have followed up on all missed calls. Unfortunately, we do not have any record of a conversation with you.
If you have indeed attempted to reach us, we kindly ask that you provide a screenshot of your call log showing the date and time of the call. This will assist us in understanding the situation better. Our office is available for calls from 8:00 AM to 5:00 PM, Monday through Friday, and we ensure that every caller speaks with a representative during those hours. Should you call outside of these times, we are committed to returning your call promptly.
We hope you will reconsider your review based on this clarification, and we look forward to the opportunity to assist you in the future.
Best regards,
Ralph Letner
Quality Control Manager
Four Seasons Pest Solutions, Inc.
1-877-999-BUGX (2849)
Just not a good company. Not very understanding.
Response from the owner:Your significant other showed up late for an interview and that makes us a bad company?? We were very clear when we scheduled the interview that he must show up on time. If there were underlying reasons for the tardiness, a simple phone call would have sufficed. Pealing out in our parking lot and leaving negative reviews for his own mistake, has nothing to do with our company.
In the future, encourage him to be timely for interviews. We wish you both the best. Unfortunately, he was not going to make the cut as part of our wonderful team.
They did not do the job. Paid them to spray a property and there are still insects! They literally came and spray for 5 minutes. Do not recommend. I’m finding more and more roaches!
Response from the owner:Our records indicate that your service contract was unfinished. We made multiple attempts to schedule the remaining services and did not receive an answer or a callback to schedule. Furthermore, when we could not make contact via phone, we sent our technician out three times to visit you at your home where he viewed multiple vehicles in the drive, and got no answer at the door.
Our warranty guarantees 100% elimination so long as you complete the prescribed treatments. Additionally, our GPS records and the signed work orders indicate that our technician was there for a sufficient amount of time to complete each treatment that was performed.
Corporate Office
1399 East Hwy 452
Eubank, KY 42567
Contact
support@myfsps.com
606-677-2437
Opening Hours:
Mo-Tu: 8:00-5:00
We: 8:00-4:30
Th-Fr: 8:00-5:00
Sa: Closed
So: Closed
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