Exclusion Vlog – Four Seasons Pest Solutions

I have been friends with the Bug Man Grant Hardwick for years and Four Seasons and Matt Hess have been exceptional since the first day. It is great to have Four Seasons on your side!

Response from the owner:Thanks! We appreciate the great review and glad to know we're your go-to bug team!

Eli Hardwick

If you need pest control, call the Bug Man Grant Hardwick and Four Seasons. This company has the best pest control specialists in the area.

Response from the owner:Thanks for the great review!

All Custom Embroidery

Very professional company from start to finish. My sales rep Grant Hardwick was the ultimate professional and gave us a fair price and very complete understanding of the service he was providing.

Response from the owner:Awesome! Glad to hear we are breaking to mold!!

Bradley VanHoose

Grant Hardwick is the best. Worked with him for awhile now and he is very informative.

Response from the owner:Awesome! Thanks for the 5 stars!!

Robert Jeffries

I totally recommend four seasons and “ the bug man “ Grant Hardwick straight forward honest and professional far better experience than with other companies.

Response from the owner:Thanks for the great review! It's always good to hear that our team is honest and professional!

Wendy Allen

Reached out to Grant about my termite issue and he resolved the issue quickly and effectively.

Response from the owner:Glad to hear it! We try to beat everyone else in response time. We're like the 911 of pest control!

Lisa Haynes

As always, they do a very good job

Response from the owner:Thank you for positive star rating, we appreciate and value your feedback! Cheers, Four Seasons Pest Solutions

Paula Grimsley

We love Four Seasons! We do maintenance every couple months. Martin is a great guy and does a great job. Highly recommend them

Response from the owner:Thanks

Randy Miracle

Response from the owner:Thanks!

latanya renbarger

Patrick came out today and did a wonderful job with our pest control. He was so friendly, informative, and helpful. Our past techs have not always been very friendly, and it was wonderful having Patrick today. Thank you so much for your professionalism!

Response from the owner:Thank you so much for your kind words, Latanya. We really appreciate you taking the time out to share your experience with us. Cheers, Four Seasons Pest Solutions

Brandon Reynolds

Dylan's very professional when they come and treat

Response from the owner:Awesome!

korrey riddle

Korrey was a great tech, would definitely recommend him

Response from the owner:Awesome!

Liv Fonteyn

I had the BEST experience with Korrey. He was extremely professional, on time, and effective.
I would definitely recommend this company and Korrey specifically.

Response from the owner:So good to hear!

Paul Coogan

Very professional and by the book. Expensive but worth it. All protocols were followed and communicated.

Response from the owner:We may be a tiny bit more expensive than competitors but there's a reason for it.. and you nailed it! It's always great to get recognition for our "above and beyond" service! Thanks for the 5 stars!!

Gayle Horn

Michael was very professional and knowledgeable and friendly at the same time.
Thank you Michael!

Response from the owner:Awesome!

Sharon Winter

Professional, friendly and courteous young man.

Response from the owner:Thanks!

Austin Computer

Gene is very friendly and cares about our satisfaction. He takes seriously all our inquiries and requests. We are very pleased with his service.

Response from the owner:Perfect!!

Cynthia Lucas

I'm the NEW manager of the Dixie Plaza Hotel in Tazewell TN and we just hired these guys to exterminate the hotel for us and they did an excellent job. He was on the property for about 3 hours and was very thorough and patient. He took his time and made sure everything was done in each room, the office, the laundry room and the storage areas and we were VERY PLEASED with his work and look forward to our 12 month contract with them.

Response from the owner:Thanks so much for the great review. If our team ever fails to satisfy, a quick call to our office headquarters will prompt a Quality Control Investigation. The QC Department is dedicated to ensuring our Certified Service Specialists maintain our expected high-quality standards. We're looking forward to a long-standing work relationship that prompts you to tell others how great we are! Thanks again for the review! Matthew S. Hess, CEO

Loretta Browning

The technician arrived on time after sending a text with time period he’d be there. Was very friendly, nice, and informative. He did the job without any disturbances. He said to let the company know if we didn’t see any difference in a couple weeks. This was the initial treatment and it was a bad infestation. It’s hard to tell if it’s helped any so far since it was so bad. The home will be treated once a month for 6 months and I am convinced that the job will be completed and done well by Four Seasons.

Response from the owner:Thanks for the great review. Our Quality Control Team is dedicated to ensuring your service is done right, and that in the end, we completely eradicate the problem. Plus, once the problem is gone and your treatment term is complete, we have an option for you to roll-over to an extended warranty program where you also receive regular, routine pest control! If for some reason your infestation is not eliminated by the end of the term, we'll stand behind it and send our our QC team to investigate. There's a reason why everyone says, "It's good to have Four Seasons on your side! Matthew S. Hess, CEO

Monica Morrow

Dylan did a fabulous job today and it is much appreciated!

Response from the owner:Awesome! We appreciate the kind words!

Somerset Terrace

As a property manager that has dealt with multiple extermination companies, Four Seasons is the best!! I've had experience with several of their techs and they're all great! Korrey is my current tech at one of the properties I manage, and he always does an awesome job!! He's definitely a 5-star technician!! He always goes above and beyond when providing extermination services!

Response from the owner:Thanks for the kind words and the great review of our company and our techs! We appreciate you!

Archie

Awesome service

Response from the owner:Awesome review!

Patricia Riddle

We have been using Four Seasons Pest Solutions for years. Our technician, Kerry Cox, has alway done an excellent job! We are well pleased with this company and are looking forward to doing more business with them in the future.

Response from the owner:We appreciate this long-standing professional relationship and equally look forward to continuing to provide all your pest control needs. Kerry is one of the greats in pest control... and he ought to be with 40+ years of experience! Give him a hard time for me next time you see him! Matthew S. Hess, CEO

Karrie Struthers

When I tell y’all Four Seasons is #1 in pest control, I mean it. Specifically their tech Korrey Riddle. Stop reading reviews and call, but make sure you ask for Korrey! A+ guy, A+ service. You will not find a better guy for the job!

Response from the owner:Awesome!

Penny Smith

As a property manager, I’ve used this company for many years. They’ve always done a superb job and handled all situations professionally! I’ve never had a problem with pests that they couldn’t handle! Definitely a 5-star company!

Response from the owner:Thank you so much for your kind words, Penny. We really appreciate you taking the time out to share your experience with us. Cheers, Four Seasons Pest Solutions

mckenzie Gregory

korrey was amazing and did an awesome job at explaining the services and how much they would cost! definitely recommend!

Response from the owner:Thanks so much!

Tony Underwood

Korrey has a great personality he takes pride in his job and makes such he has satisfied customers

Response from the owner:So glad to hear it. Thanks for the review!

Sandy Gregory

Korrey did an excellent job I would recommend him to any one!

Response from the owner:Great to hear!

Jessica Perkins

Kory is on time and does a great job when he comes in my home.

Response from the owner:Thanks!

Dustin Vaught

Korrey is the best pest man I’ve ever seen

Response from the owner:Awesome. Thanks for the review!

Alex Acey

Corey is an amazing employee. Very approachable and walked us through everything.

Response from the owner:Great to hear. Thanks!

Tyler Hazelwood

Korrey was wonderful!

Response from the owner:Awesome!

Allie Burke

Korreys customer service was quick and outstanding. This company is very reliable and they done a amazing job

Response from the owner:Thanks for the kind words and 5 star review!

Katrina Bates

Korrey always goes above and beyond, does an amazing job!! He’s always polite, professional and courteous, I definitely would recommend him!!

Response from the owner:Wonderful to hear!

Katrina Bates

Corey is the best, always goes above and beyond!!

Response from the owner:Glad you're satisfied! Thanks for the review.

Lisa Rose

I am satisfied with the service I would recommend four seasons past solutions to everyone Korrey was on time and friendly

Response from the owner:Thanks!!

Jake Wyatt

Absolute best at what they do, good attitude, hardworking men,

Response from the owner:Thanks!

Emily Loveless

Response from the owner:Thanks!

Sandi

Very well organized and seamless from sign up all the way to receiving services each month. I love the reminder text I receive a few days prior to service date. We’ve had the same employee spray our home the second Monday of every month. Korrey is very friendly, knowledgeable and prompt. Definitely recommend this company!

Response from the owner:Awesome! Thanks for the great review!

Randall Riddle

Korrey Riddle did an amazing job when I had him at my house

Response from the owner:Thanks!

Malinda Riddle

Korrey Riddle does such an amazing job and he is awesome at what he does.

Response from the owner:Thanks!

Kris Fruchey

Korrey riddle did and amazing job would recommend to anyone

Response from the owner:Thanks!

Malinda Riddle

Korrey Riddle did an amazing job will recommend him to any one.

Response from the owner:Awesome!

Emma Riddle

Korrey Riddle did an amazing job will recommend to anyone.

Response from the owner:So glad to hear it!

Sophia Lowe

Response from the owner:Thanks!

Jeffery Riddle

Korrey was great and on time, would definitely recommend them!

Response from the owner:Awesome!

Matt Sellers

Joshua was a very professional worker. Informative and worked in a timely manner. No complaints with the service we received

Response from the owner:Thanks!

Justin Vaughn

Korry is the best

Response from the owner:Thanks!

Kayla Gibson

Gabe Dick is so professional, reassuring and understanding

Response from the owner:Awesome

Lindsay Herrin

I chose Four Seasons for our pest control services because my workplace had great success with them after trying multiple other companies. From the start, I knew I made the right choice. Throughout our contract, we've had several technicians, but Victor has truly stood out. He is always friendly and consistently does an excellent job. Highly recommend!

Response from the owner:Wonderful! Thanks for the kind words.

Brenda Chandler

Four seasons have been great! Gabe sounds like a sweet heart. Works with you, and get the job done. Thank you Four seasons!

Response from the owner:Thanks for the review!!

Victoria Clouse

Gabe is our tech, very polite and courteous. We are very well pleased with four seasons. Mike always goes out of his way to accommodate our needs. Love our service. Thank you guys!

Response from the owner:Thanks for the wonderful review and for being a loyal customer!

Adam Wright

Very pleased with the service provided and the technician (Michael Wesley) that comes here is topnotch. Very friendly and personable.

Lindsay Peterson

Gabe is very knowledgeable and takes time to explain and doesn't rush. Arrives on time and will always checks before he leaves for any questions or concerns. Very honest and trustworthy.

Response from the owner:Awesome! Thanks for the 5 stars!!

Jessica Sturdivant

Gabe is my technician and he's very polite and does a great job! I have pets and he is very cautious when spraying. Excellent service 👍

Response from the owner:Wonderful! Thanks for the kind words!

Holly Williams

Michael Westley is fantastic!! My husband and I appreciate the effort he takes with our monthly pest control service!! He goes above and beyond to make sure our property is bug-free!!
Thank you Michael!!

Response from the owner:Thanks for the review!

Jaide Reynolds

Year after year, I have had Norway rat infestations and termite issues. After treatment and follow-up care, I am happy to live in a pest-free home. Michael Wesley is also a pleasant representative for the company. He's friendly, efficient, and even pets my dog.

Response from the owner:Awesome! So glad we can help!!

Gloria Parker

Gabe was very professional and courteous. He was always on time.
I'm so glad he was able to work around my husband, due to the fact that my husband is very weak at times when he's out and about. Thank you Gabe for your help and keep up the great work you do for people. Awesome job 👍

Response from the owner:Thank you for the wonderful words and great review. We hope your husband is feeling better very soon!!

Colleen Brummett

Gabe with Fougr Seasons is courteous prompt and efficient.
We have had Four Seasons for three years and are very happy with them.
CB in Ky.

Response from the owner:Thanks for the 5 star review and for being a loyal customer!

Charles

Great company saved my butt when needed it nice service tech Gabe always on time and does grate Job i highly recommend four seasons

Response from the owner:Thanks!

Caitlin Voelker

This company is great. So easy to work with and Michael Wesley is always so thorough and respectful of our property!

Response from the owner:Thanks for the great review!

Joie Ledington

Michael Wesley has been great, always concerned with our pest control issues. He is friendly and thorough. I feel very comfortable with him coming in and doing a great job.

Response from the owner:Wonderful! Thanks for the feedback and 5-star review!

Tony Abston

Michael Wesley is a very professional and courteous young man. We appreciate his expertise!!

Response from the owner:Awesome!!

Jerrry Bingham

Response from the owner:Thanks!

Jamie Burns

Love their tech Michael Wesley. Always professional and does the job quickly and effectively.

Response from the owner:Perfect! Glad you like the tech. Thanks for the review!

Kevin Williford

Response from the owner:Thanks

Barbara Sears

Great service from Four Seasons. Martin has been our guy for many years, he does a wonderful job and always does whatever he can to meet our needs.

Response from the owner:Awesome! Thanks for the review and for being a loyal customer! We appreciate you and your family!

Nicole Hajdas

Always so helpful and immediately attentive to any needs we may have! Very professional and just do a great job! Kerry and Ben are the best technicians and really care!!! Kerry was out today after an exterior concern and he addressed it right away and called with additional guidance for next steps if needed! Great communication within the company! We appreciate their helpfulness! Thank you!

Abby Newton

Martin is the best. Always friendly and very attentive to the needs of the home. He is very knowledgeable and replies to messages quickly.

Response from the owner:Awesome! Thanks For The Review.

Lisa Haynes

Martin is very good he is very flexible as my schedule can be crazy and he is very thorough

Response from the owner:We appreciate your feedback and the awesome review.

Brooklyn Upchurch

Awesome friendly service

Response from the owner:Thanks!

Ben Melton

Awesome company

Response from the owner:👍👍

Wylea Stinson

Ben is awesome! He is very professional and on time. Very quiet and efficient. He answers all my questions and is direct with his answers.

Response from the owner:Thanks!

Linda Wells

I want to thanks Ralph for the great job. He was very professional and courteous

Response from the owner:Awesome, Thanks!

Melissa Nevels

Drew is wonderful to work with. Very knowledgeable and very respectful.

Response from the owner:Thanks!

Jonathan Wilson

The best

Jonathan Wilson

The best

Justin Hill

Gabe helped me understand more about pest prevention and treated the house. Will use again.

Response from the owner:Thanks for the review!

Jaime glover

Chase was great to work with and very professional. Highly recommend Four Seasons.

Response from the owner:Thanks!

Jonathan Wilson

Jonathan is awesome and kind

Response from the owner:Thanks!

Eric Hilton

Four Seasons is awesome. I had some gross bugs show up at my place and by the second treatment, they’re gone! They keep you well updated via text and are always on time and professional. Way better than Terminix and Orkin!

Response from the owner:Awesome! Glad we could help. Thanks for the review as well!

Tabitha McClendon

These guys are amazing! Michael was professional and understanding. I would highly recommend this company!

Response from the owner:Thanks for the great review! We appreciate your business and look forward to helping you live pest free!

Donna Mason

Jonathan Wilson is very professional, knowledgeable, efficient, prompt, and friendly!! Excellent service!! Highly recommend!!

Response from the owner:Thanks for the review!

اسلام خالد

Looking for exceptional pest control services? Look no further than Four Seasons Pest Solutions II! I recently had the pleasure of utilizing their services and I must say, I was thoroughly impressed. The team was not only professional but also incredibly knowledgeable and thorough in their work. I would highly recommend Four Seasons Pest Solutions II to anyone in need of pest control services. Give them a try, you won't be disappointed!

Response from the owner:Thanks!!

Jeffery lampkey

Michael is the man. A friend told us about Four seasons and recommended Michael. Knows his stuff. Very professional quality work but most importantly he is trustworthy. I feel comfortable knowing I don’t have to watch him as he does his work and at times not even needing to be home. We use Four Seasons for our routine pest control and will continue to do so.

Response from the owner:Thanks for the great review!

Jan Walters

Great service

tatum fugate

Michael did a great job, thank you!

Response from the owner:👍👍

Kaitlyn Webster

Michael did a great job, thank you!

Response from the owner:👍👍

Judd Ellis

Response from the owner:Thanks!!

Kaylee Fortner

Michael is a very good worker

Response from the owner:👍👍

Alyssa Moore

These guys are so good, especially Michael Sizemore !!He did so good!.

Response from the owner:Thanks for the review!

Linda Offutt

Great guys that stand behind their word.

Response from the owner:👍🤙

Nikki Marie

Great company, goes above and beyond all measures to make sure we are happy! Highly recommend them

Nikki Marie

Great company, goes above and beyond all measures to make sure we are happy! Highly recommend them !

Response from the owner:👍

Amelia Caroline

I used a pest control service and was really pleased with the results. The technicians were very knowledgeable and professional. They were able to get rid of the problem quickly, and my home is now pest-free. Highly recommend this service for anyone looking for a reliable pest control company.

Response from the owner:👍👍

Chrisen Ahlfeld

Love them they do a good job.

Response from the owner:👍👍

Michael Hensley

John was the best and very knowledgeable

Response from the owner:Thanks for the review!!

Angie Hess

We were well pleased with Michael and Stevens Pest for doing our real estate termite inspection. Quick arrival time and professional service. If you’re in south central or eastern KY, you need to know this company.

Response from the owner:Thanks!

Christy Thompson

Response from the owner:Thanks!

Ashley Swallows

Super nice friendly people. Very good service.

Response from the owner:Thanks! We appreciate you!

Ashley Greene

Awesome company!! Great people!! Best of the best!!!!

Response from the owner:Thanks!!

B&E Tire & Auto

Had them spray for pest around the house great company to hire for pest control

Response from the owner:Awesome! You guys are great!!

Amber Price

This is one of the best pest control companies i've found in this area they are family based and do their jobs very efficiently

Response from the owner:We love to hear these words! We try to be the best and believe we are. Thanks for the great review!!

Ashlee Rose

Thank you Jessica and Micheal! Both of you are professional and quick!

Response from the owner:We appreciate the review and the business! We're always here for you!

Alex

Ben was great when he came out to the house. Punctual, knowledgeable and overall very helpful

Response from the owner:Thanks, but we have to be careful not to give Ben the big head! lol! We appreciate the review and your continued business!

Joshua Hampton

This is a very professional group of technicians. They have eliminated all pests for my home and I haven't seen another sign since. They are respectful to you and your home. The best thing about them is that they do not over charge. The Technicians have reasonable prices and for a better job than the big company chains. I will use them and refer them to anyone or business I know.

Response from the owner:Thanks for the kind words! Appreciate your business!

David Rader

Very professional, prompt and courteous. Showed up on time when they said they would. Treated entire home for termites which involved drilling concrete and digging of dirt around foundation to apply treatment, every aspect of the job was neatly finished and cleaned up. Will definitely recommend!! A+++++ Thank you

Response from the owner:Thanks!

Aaron Floyd

Fast, Friendly & Cheaper than most very detailed! Great service! Don't hesitate call them...! I recommend them... I will be using them for future services!

Response from the owner:Thanks!

Devin Simmons

Bonnie Ragan

todd baker

If you have any issues I would definitely suggest these guys. We had a issue with yellow jacket and they didn't waste there time and showed up and immediately took care of the situation. Highly highly suggest these guys.

Mike Griffith

Very professional and reliable.

Leslie Owens

Matt and his team were amazing!! Highly recommend them!!

Response from the owner:Thanks!

Adam Eastgate

What a great service from Stevens Pest Control. We had issues with Ants and some small pests. I would recommend Stevens pest control to anyone. Any small or large job. He will fix it! Excellent outfit

shelli mills

General Manager

Best in Area !! Great service and friendly staff ..

Response from the owner:Thanks!!

Mike Sizemore

Spring Hurtt

Response from the owner:👍

Kaleigh Barnett

Super nice and helpful!

Bethany Beatty

Michael was very professional and he explained everything to me.

Chris Madhatter

Micheal did a great job. He was nice and professional.

Response from the owner:Awesome! 👍

P80rick

Brent Patrick

First off I called Mike yesterday and he was able to come inspect my home today. He was very prompt!!

Secondly, he walked the entire house inside and out and explained everything to me. I never expected him to get into my crawl space but sure enough he suited up and shimmied his way right in and stayed down there until he worked his way all through the bottom. He took pictures along the way to back his claims.

I am very very happy with his outcome. In the end he has saved me sooo much money.

Response from the owner:Thank you Brent we look forward to working with you in the future should the occasion arise that you need our services

Lonnitta Tomlison

Adam Vanzant

great friendly on time service and affordable . would use again.

Jeff H

Very knowledgeable and professional guys. Brian was very kind, professional and took the time to explain the process and pros and cons of multiple treatment options for eradicating my powder post beetle problem I had in my barn and were very considerate of my animals. He even helped me catch a sheep that escaped on me! LOL I had no idea these beetles were almost as destructive as termites! I am 100% confident they took care of the problem though. The BEST pest control company by far! Thanks again!

angela hansel

Thanks for coming out so quickly and providing an inspection and ridding us of our ant and spider problems. Excellent service. Very professional and reliable. Highly recommend.

Tina Vance

Very professional people they went above & beyond to get rid of my ant problem. Great services for a very reasonable price. Highly recommend!

Very professional. These guys know what they are doing! All at a great price.

Amanda Carrender Padgett

They have always been professional and courteous, arrives in a timely manner, and is knowledgeable with all of my questions. Best pest control in Kentucky!

Response from the owner:thanks!

Linda Stevens

Mike Stevens is very professional, showed up on time have friendly staff that gets the job done with reasonable rates. I highly recommend Stevens Pest Control they do the job right .

Response from the owner:Thank you Linda for the review. We are pleased to have feedback from our customers. We look forward to serving you for any future pest that may occur

Bryan Schuler

On the spot Exterminators!

Pat Jen

Our current tech is Gabe and he is always polite and punctual. Only reason I have it a 4 is prior tech ( who was let go) messed up my contract.

Response from the owner:Thanks for the great review! We apologize for the actions of the previous tech. We were certainly surprised about the situation. Glad we were able to rectify it and continue providing you with great service!!

Brooklyn Harness

Response from the owner:Thanks for the review!

Ryan Collins

Horrible experience. Horrible handling of it. If you would like to use a company that loves recording people without permission, this is the one to use!

Teresa Falls

I got a phone call today saying my card didn't go through for services that I did not agree to. I paid in full for a 1 time service for termites and did not give permission for any other payments. I explained to the person on the phone that I do not want any other services and that I can not afford any other payments. So he transferred me to another person who was very rude to me and tried to bully and threaten me into paying in full if I wasn't going to make the monthly payments who also threatened me with a lean on my house if I didn't pay because a box was checked in my contract saying I wanted the service. But this isn't even my house I don't own the house. I didn't check the box and had no idea the service existed. I will not ever be using this company again and will share my story with everyone I know to make sure they don't either. Then I got an email today saying they came out and did a service at the house today. I didn't want anymore services from them and told them on the phone today that I didn't. I didn't know they were coming and would have told them not to do anymore services if I had been home. Nobody informed me of any further service. The day I got the termite treatment, it was pouring the rain and I was leaving when the man came to treat the house. I signed the paper he had not being informed of any service other than what I had paid for and I left. When I came home I realized he had placed the bait boxes in the direct line of water falling off the house. I signed online when I paid the bill for the termite treatment but was not informed of any other treatment.

Response from the owner:Hi Teresa, To address your recent concerns regarding the service agreement you signed for the installation and monitoring of the Sentricon Termite Bait System, it is imperative to clarify that you entered into a legally binding three-year service agreement, which includes the obligation for continuous monitoring of the system, rather than a one-time termite treatment. Sentricon services necessitate ongoing monitoring to ensure efficacy in termite prevention and treatment. During our communication regarding your declined payment, our team endeavored to inform you that this payment was part of your acceptance of an ongoing service, as documented in the agreement you signed. The terms of this contract, outlined above your signature, convey the specifics of the installation fee, down payment, balance due at installation, and total financial obligations over the subsequent thirty-six months. Understand that failure to review such terms does not obviate your responsibility to adhere to them. In your review, you mention, “I signed the paper.” While it appears you may have executed this document in haste, I emphasize that our team exercised no coercion in this process. At no point were our representatives disrespectful; the recorded conversations substantiate our commitment to professionalism, and our objective at every juncture was to elucidate the terms of the service agreement you entered into. It is vital to differentiate between the presentation of facts regarding a legally binding contract and any perceived lack of courtesy. Your insistence on the nonexistence of this agreement does not negate its legal validity. We made sincere attempts to clarify the service terms and offered to send a duplicate of the contract that you duly executed. Your rejection of our explanations while alleging attempts at deceit is regrettable. Expressions of factual information relative to a binding agreement should not be misconstrued as intimidation or bullying. Furthermore, the assertion that we could place a lien against the property, rather than stating we would, was intended to clarify our rights regarding unfulfilled financial obligations as outlined in the agreement you accepted. Importantly, your relationship to the property does not exempt you from the terms you actively endorsed. Should you not have held the authority to bind yourself to this contractual obligation, it could cause significant legal implications on your part. The successful installation of the Sentricon system, devoid of the requisite monitoring, fails to constitute a comprehensive termite treatment. Effective safeguarding against termites relies heavily on proper monitoring practices, as dictated by the manufacturer’s guidelines, which our company is obligated to follow. It is disheartening to see your investment rendered ineffective due to a misunderstanding of these protocols. The service agreement you signed delineates the scope of recurring monitoring that you agreed to over the three-year term. You cannot justifiably recast this situation to portray our company unfavorably; when one requests a service, duly signs an agreement, and subsequently attempts to withdraw after the initiation of said service, it is the individual who is in breach of the agreement, not the service provider. We have honored your request to discontinue service and have dispatched a technician to extract the Sentricon Baiting System in compliance with the terms specified in your signed service agreement. The contract explicitly states, “These stations SHALL remain the sole property of Four Seasons, and upon cancellation of the contract by either party, Four Seasons shall reserve the right to remove the stations regardless of any trespassing laws or customer prohibitions.” Your home is no longer protected from termites, and there shall be no further payments required. Matthew S. Hess, CEO

Kate Keiffner

I would give zero stars if I could- after a 1 year contract the 2 problems I called about are worse than when we started

Response from the owner:Clarification on Pest Control Services Dear Kate, I trust this message finds you well. I would like to take a moment to address your concerns regarding the recent one-star review of our services. Our records indicate that during our initial inspection, we identified several significant deficiencies within your vacation home that necessitated a comprehensive pest exclusion strategy. Four of our experienced team members conducted a thorough evaluation, documenting multiple entry points for potential pests, and we recommended a robust exclusion program to eliminate the problem. Without question, our team was clear in our explanation that you needed more than a pest control program. Subsequently, our team engaged with you on a recorded line to provide a detailed rationale for our recommendations and, at that time, provided you with a quote for the exclusion and a projected timeline for implementation. We explicitly communicated that your metal roof and roof ridge lacked proper closures, creating unimpeded access for various pests to infiltrate the attic. Additionally, we observed that the tongue-and-groove ceiling on the upper level wasn't properly sealed, resulting in substantial gaps leading directly to the attic. Furthermore, we located several deficiencies in the home and made recommendations for repairs. These structural deficiencies facilitate direct access for pests to enter your home, the equivalent of leaving a door cracked open. During both the inspection and our follow-up discussions, we emphasized that while we could initiate the pest control treatments you requested, these interventions would serve merely as temporary measures without the implementation of the recommended exclusion. It was unequivocally stated to you that such exclusion was critical for preventing infestations by a variety of pests, including the pests you were concerned about. Our observations were made with the understanding of your property’s context, including its location in a wooded area, extended periods of vacancy, and multitude of pest entry-points, which, collectively, form the “perfect storm” for pest entry, necessitating the exclusion approach we recommended to effectively mitigate said pest problems. It is indeed disheartening to receive a one-star review for a situation we diligently elucidated from the outset. Our objective was to provide you with the most effective solution, and we warned that the preventative maintenance approach alone would be insufficient in resolving the underlying issues. You were made aware that only limited relief would be achieved with this program, a fact that is documented in our verbal and written communications. We remain steadfast in our commitment to helping you attain a pest-free environment. Should you wish to revisit our recommendation, we stand ready to assist you in eliminating your pest problem. We want to clarify that the decision to pursue a pest control plan without an exclusion was something we advised against and was made at your discretion, against our recommendations. While we appreciate your timely payments and value you as a customer, we believe it is important for the public to understand that this one-star review reflects your choice rather than any shortcomings in our ability to address the issue. Our goal is to provide effective solutions, but we are happy to offer temporary measures when needed, or, as in this case, requested by the customer. However, it's essential to recognize that when a customer opts for a band-aid solution instead of a real fix, they can't rightly attribute the poor resulting outcome to our professional services, as you have. Thank you for your understanding. We look forward to the opportunity to resolve this matter satisfactorily by implementing the recommended exclusion, of course! We're sorry the sealant your uncle attempted didn't work out for you. Best regards, Ralph Letner Quality Control Manager Four Seasons Pest Solutions, Inc.

Janet Dunn

Never returned my call

Response from the owner:Dear Janet, Thank you for taking the time to share your feedback. We value all input, as it helps us improve our services. However, we are concerned about the review you provided, as we have been unable to locate any record of a call from you in our systems. We maintain detailed call logs and track all incoming communications diligently. Over the past two months, every call received has been thoroughly documented and accounted for, and we have followed up on all missed calls. Unfortunately, we do not have any record of a conversation with you. If you have indeed attempted to reach us, we kindly ask that you provide a screenshot of your call log showing the date and time of the call. This will assist us in understanding the situation better. Our office is available for calls from 8:00 AM to 5:00 PM, Monday through Friday, and we ensure that every caller speaks with a representative during those hours. Should you call outside of these times, we are committed to returning your call promptly. We hope you will reconsider your review based on this clarification, and we look forward to the opportunity to assist you in the future. Best regards, Ralph Letner Quality Control Manager Four Seasons Pest Solutions, Inc. 1-877-999-BUGX (2849)

swish bbyy

Just not a good company. Not very understanding.

Response from the owner:Your significant other showed up late for an interview and that makes us a bad company?? We were very clear when we scheduled the interview that he must show up on time. If there were underlying reasons for the tardiness, a simple phone call would have sufficed. Pealing out in our parking lot and leaving negative reviews for his own mistake, has nothing to do with our company. In the future, encourage him to be timely for interviews. We wish you both the best. Unfortunately, he was not going to make the cut as part of our wonderful team.

James Bradley

They did not do the job. Paid them to spray a property and there are still insects! They literally came and spray for 5 minutes. Do not recommend. I’m finding more and more roaches!

Response from the owner:Our records indicate that your service contract was unfinished. We made multiple attempts to schedule the remaining services and did not receive an answer or a callback to schedule. Furthermore, when we could not make contact via phone, we sent our technician out three times to visit you at your home where he viewed multiple vehicles in the drive, and got no answer at the door. Our warranty guarantees 100% elimination so long as you complete the prescribed treatments. Additionally, our GPS records and the signed work orders indicate that our technician was there for a sufficient amount of time to complete each treatment that was performed.

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