Occasional Invaders – Four Seasons Pest Solutions

November 10, 2025/0 Comments/in Ant Blog, Cockroaches, Deer Mice, Mice, Mold, Nuisance Wildlife, Occasional Invaders, Pest Control, Raccoons, Rats, Rodents, Skunks, Squirrels, Stink Bugs, Termites, Winter Pest Control/by Matthew Hess

The Ultimate Guide to Stink Bug Control in Kentucky

October 17, 2025/0 Comments/in Occasional Invaders, Stink Bugs, The Ultimate Guide/by Matthew Hess

Millipede Control in Kentucky Homes

July 19, 2025/0 Comments/in Beneficial Insects, Millipedes, Occasional Invaders/by Matthew Hess

15 Facts About House Centipedes in Kentucky

July 15, 2025/0 Comments/in Beneficial Insects, Centipedes, Occasional Invaders/by Matthew Hess

Excellent

Four Seasons Pest Solutions4.9

Based on 666 reviews

See all reviews

review us on

Lucas Roy

17 minutes ago

Loved there service, Jene was a huge help.

Liz Dykes

6 hours ago

We’ve had a great experience working with Grant at Four Seasons Pest Solutions of Somerset. He is always professional, communicates clearly, and makes the whole process easy. It’s refreshing to work with someone who truly cares about their customers and provides such friendly, reliable service. Highly recommend!

Travis Dykes

6 hours ago

Grant at Four Seasons Pest Solutions of Somerset has been wonderful to work with. Communication is always excellent and the service is consistently friendly and professional. We really appreciate how dependable and easy he is to work with. Highly recommend their team!

Sally McEnroe

6 hours ago

Martin is friendly, efficient & knowledgeable. We love him!

Carson Noel

9 hours ago

Brad did a great job.

Rebecca Woolman

1 day ago

Martin does a great job

Response from the owner:Thanks for the great review!

wolfgirl 50525 on aj

1 day ago

Love there service Gene was a big help

Response from the owner:Awesome! Thanks for the review!!

Jerry Goldsberry

1 day ago

Love their service. Gene done really great work

Response from the owner:Great to hear from you. Thanks for being the most important part of our company… the customer! And thanks for the 5-star review!

Valerie Hess

3 days ago

Martin Hess always does a great job servicing our home. Thanks Martin and Four Seasons.

Response from the owner:Thanks for the review!

Amy Hammond

4 days ago

Martin is very professional, respectful of my house and has always answered any questions I’ve had. All the guys are great but I recommend asking for him when getting services!!

Response from the owner:Thanks for the great review and kind words!

Abby Newton

1 week ago

Martin is the best. Always friendly and very attentive to the needs of the home. He is very knowledgeable and replies to messages quickly.

Response from the owner:Awesome! Thanks For The Review.

Samantha Dean

1 week ago

Love the service. Gene was very helpful.

Response from the owner:Great news! Thanks for the review!

Paula Grimsley

1 week ago

We love Four Seasons! We have been with them for years. Martin is awesome! Would definitely recommend them very highly

Response from the owner:👍

Tracy Burns

1 week ago

Gene was amazing!!

Response from the owner:He’s alright…. Lol! Thanks for the review!

Gina Terrell

1 week ago

Great job!

Response from the owner:Thanks!

Reva Blas

1 week ago

Response from the owner:Thanks!

Sarah Saylor

1 week ago

Gene is the best!

Response from the owner:Thanks!

Sandy A.

1 week ago

Love the service. Fast. Efficient. Bugs gone. Love our tech Gene!

Response from the owner:Bugs gone… that’s what we love to hear!

Kristi Cottrell

1 week ago

They did a great job Gene was a big help

Response from the owner:Awesome! Thanks!!

Marybeth Matta

1 week ago

Can't say enough good things about Martin Hess ! He has been our technician for several years and always does an outstanding job.
Martin is knowledgeable , thorough and friendly.
A pleasure to do business with him.

Response from the owner:Such a great review! Thanks!

Sally Mcenroe

1 week ago

Response from the owner:Thanks!!

Connie Abbing

1 week ago

Very satisfied with the Four Seasons Pest Control and Martin does an exceptional job each and every time.

Response from the owner:Thanks for the great review. We appreciate our loyal, long-term customers and hope we have many more years left together!

Darlene Koger

1 week ago

Martin has always been great!! I trust him and I don’t want just anyone in my home.

Response from the owner:Awesome! Thanks for the review and we appreciate your business!

Kevin & Becky Newton

1 week ago

Martin, with Four Seasons Pest Solutions, has always been quick to respond to texts to schedule home pest treatments so I can put my dogs in their kennels. He is always very friendly, professional & answers any “bug” questions that I have. Highly recommended!

Response from the owner:We are please that you are pleased. We pride ourselves on customer satisfaction and it's great to see satisfied customers leave such wonderful reviews!

nycole brummett

1 week ago

Response from the owner:Thanks for the review!!

Carl Barber

1 week ago

Grant is the best, he came down and done the coolest video down at furniture world

Bri

2 weeks ago

Gene is phenomenal! Extremely personable and knowledgeable.

Response from the owner:So glad to hear... and thanks for the review!

Chig Moore

2 weeks ago

Loved their service.. Gene did a great job..

Response from the owner:Awesome news! Thanks!

Martha Cornett

2 weeks ago

Great work will recommend then Gene did an excellent job

Response from the owner:Thanks!! Glad to hear from another satisfied customer!!

Nicole Taul

2 weeks ago

Gene Cornett is the best in the whole world!!!

Response from the owner:Awesome! Thanks for the review!

Frank Jobba

2 weeks ago

Love their service Gene did a great job

Response from the owner:Thanks for the great review!

Justin Jobba

2 weeks ago

Love the service gene did a great service

Response from the owner:Thanks!! Glad to hear!

Jeremy Jobba

2 weeks ago

Gene's the best. Service was great

Response from the owner:Perfect! Always good to hear from satisfied customers!!

Samantha Henry

2 weeks ago

Great service! Gene did awesome work!

Response from the owner:Awesome work is what we do best!! 😁

Sheldon valka

2 weeks ago

Grant was very helpful and had a lot of great information

Response from the owner:😁 glad to hear! Thanks for the review!

Jana Stanifer

2 weeks ago

Gene always does a great job at our facility.

Response from the owner:That’s awesome! Glad to hear it and thanks for the awesome review!

Betsy Marsee

2 weeks ago

Loved their service, Gene has been a big help.

Response from the owner:That’s what we love to hear!!! Thanks for the 5 stars!!

Kelly Angel

2 weeks ago

Love the service. Gene is awesome, he is a great technician.

Response from the owner:Thanks Kelly... we are glad to hear that you love our service and that Gene is a great technician. Thanks for the great review!

Kimberly Brumley

3 weeks ago

We love 4 Seasons and Grant Hardwick is an amazing face and personality around the locals!

Response from the owner:Great to hear! Thanks for the wonderful review.

Levi Russell

3 weeks ago

Kobe at four seasons did a great job treating my home

Response from the owner:Awesome!

Britney Touchstone

3 weeks ago

Gene Cornett did a great job!

Response from the owner:Glad to hear!

Britney Touchstone

3 weeks ago

Great work. Gene Cornett did a great job!!

Response from the owner:Thanks!!

Britney Touchstone

3 weeks ago

Did great work Gene Cornett was a great help

Response from the owner:Perfect! So glad to hear it! Thanks for the review!!

Phyllis Harrell

3 weeks ago

great service Gene Cornett was very helpfull

Response from the owner:Thanks for the feedback!!

William

3 weeks ago

Great service will recommend them Gene Cornett did a great job

Response from the owner:Thanks!!

Heather North

3 weeks ago

Love there work Gene Cornett was a great help

Response from the owner:Wonderful to hear!

ROD MESSER

3 weeks ago

Love out service! Great job!
Gene Cornett di a great job

Response from the owner:Thanks for the kind words and 5 stars!

Maria

3 weeks ago

Dylan Floyd was super professional, nice and very knowledgeable. We felt super comfortable around him and he was a pleasure to have around.

Response from the owner:Thanks for the review!

Jeremiah Behnke

3 weeks ago

Gene Cornett has been amazing every time! He’s quick and friendly and has taken care of all our bug problems

Response from the owner:Awesome! Great to hear!!

Brooklyn Smith

3 weeks ago

Great job!
Gene Cornett

Response from the owner:Awesome! Thanks

Melissa Vanover

3 weeks ago

Service is great. Jene Cornett is a great help.

Response from the owner:👍👍

Emily N

3 weeks ago

Will recommend Gene Cornett, great service!

Response from the owner:👍 awesome!

Jadon Smith

4 weeks ago

Had some mice living under the house and thanks to Kobe from four seasons they’ve since been evicted!

Response from the owner:Awesome! Glad we could help!

Lindsay Peterson

4 weeks ago

Gene is amazing worker and always able to answer my questions. Amazing service

Response from the owner:We appreciate the wonderful review!

Annie Chambers

4 weeks ago

Excellent service. Gene Cornett was great with service and professional

Response from the owner:Glad to hear it. Thanks for the review.

Beverly Partin

4 weeks ago

Response from the owner:Thanks for the review!

theresa ashe

4 weeks ago

Love the service. Gene Conett is always helpful and does a great job

Response from the owner:Great to hear from another satisfied customer!

Shelby Haynes

4 weeks ago

Gene Cornett was very friendly and would recommend to any one they are so helpful

Response from the owner:Glad we have lived up to our reputation. Thanks for the great review.

Jessica Grubbs

4 weeks ago

Love the service Gene Cornett was very good and helpful

Response from the owner:Thanks so much.

Albert Thornberry

1 month ago

3rd visit always on time. Friendly and respectful.

Response from the owner:Awesome. Thanks for the 5 stars!

John Phelps

1 month ago

Gene Cornett was my tech and he did a fantastic job I’m incredibly happy I will be a returning customer

Response from the owner:That's great to hear. Thanks for the review!

Allison Bretz

1 month ago

Gene Cornett was awesome!! Did an outstanding job!!

Response from the owner:That's great news! Thanks!

Angela Shular

1 month ago

Very nice

Response from the owner:Great! Thanks!!

Brandy Fuson

1 month ago

Gene Cornett is a great technician. Love the service he provides.

Response from the owner:Thanks for the great review!

Arlena Lynch

1 month ago

Jean Cornett has always been so nice, polite and helpful when he comes to service our building! He is very knowledgeable and thorough about his job!

Response from the owner:Glad to hear it! Thanks so much for the kind words and great review.

Rachel N. Williams

1 month ago

Gene Cornett done amazing at our building! He’s always super nice! Always asks if we need anything! We appreciate him!

Response from the owner:Awesome! Thanks for the great review!

Anne Davis

1 month ago

Gene Cornett provides our office with excellent service! He does a wonderful job and we appreciate him so much.

Response from the owner:Wonderful! Glad to hear the kind words. Thanks for the great review!

Gina Terrell

1 month ago

Response from the owner:Thanks!

Debra Bays

1 month ago

He is very friendly and respectful.

Response from the owner:Thanks!

Andrew Hardwick

1 month ago

Give the Bug Man Grant Hardwick a call. It's good to have him on your side.

Response from the owner:Thanks for the review!

sslol yeet

1 month ago

Call Four Seasons and the Bug Man if you want to live pest free!

Response from the owner:Thanks!!

Spring Hurtt

1 month ago

Completely satisfied with quality and professional services. Not a better company out there. Call the Bug Man Grant Hardwick

Response from the owner:👍

Wendy Allen

1 month ago

Grant and the Four Seasons crew did a fantastic job on all the work I’ve had them do. As a realtor, we usually need things done quickly and he has always been quick to respond and get the job done. Highly recommend.

Response from the owner:Thanks for the great review!

Kayla Gibson

1 year ago

Gabe Dick is so professional, reassuring and understanding

Response from the owner:Awesome

Lindsay Herrin

1 year ago

I chose Four Seasons for our pest control services because my workplace had great success with them after trying multiple other companies. From the start, I knew I made the right choice. Throughout our contract, we've had several technicians, but Victor has truly stood out. He is always friendly and consistently does an excellent job. Highly recommend!

Response from the owner:Wonderful! Thanks for the kind words.

Adam Wright

2 years ago

Very pleased with the service provided and the technician (Michael Wesley) that comes here is topnotch. Very friendly and personable.

Lindsay Peterson

2 years ago

Gabe is very knowledgeable and takes time to explain and doesn't rush. Arrives on time and will always checks before he leaves for any questions or concerns. Very honest and trustworthy.

Response from the owner:Awesome! Thanks for the 5 stars!!

Holly Williams

2 years ago

Michael Westley is fantastic!! My husband and I appreciate the effort he takes with our monthly pest control service!! He goes above and beyond to make sure our property is bug-free!!
Thank you Michael!!

Response from the owner:Thanks for the review!

Jaide Reynolds

2 years ago

Year after year, I have had Norway rat infestations and termite issues. After treatment and follow-up care, I am happy to live in a pest-free home. Michael Wesley is also a pleasant representative for the company. He's friendly, efficient, and even pets my dog.

Response from the owner:Awesome! So glad we can help!!

Colleen Brummett

2 years ago

Gabe with Fougr Seasons is courteous prompt and efficient.
We have had Four Seasons for three years and are very happy with them.
CB in Ky.

Response from the owner:Thanks for the 5 star review and for being a loyal customer!

Amy Younce

2 years ago

Very polite and always does a good job !!

Response from the owner:Glad to hear it! Thanks for the review!!

Caitlin Voelker

2 years ago

This company is great. So easy to work with and Michael Wesley is always so thorough and respectful of our property!

Response from the owner:Thanks for the great review!

Joie Ledington

2 years ago

Michael Wesley has been great, always concerned with our pest control issues. He is friendly and thorough. I feel very comfortable with him coming in and doing a great job.

Response from the owner:Wonderful! Thanks for the feedback and 5-star review!

Tony Abston

2 years ago

Michael Wesley is a very professional and courteous young man. We appreciate his expertise!!

Response from the owner:Awesome!!

Jerrry Bingham

2 years ago

Response from the owner:Thanks!

Jamie Burns

2 years ago

Love their tech Michael Wesley. Always professional and does the job quickly and effectively.

Response from the owner:Perfect! Glad you like the tech. Thanks for the review!

Kevin Williford

2 years ago

Response from the owner:Thanks

Barbara Sears

2 years ago

Great service from Four Seasons. Martin has been our guy for many years, he does a wonderful job and always does whatever he can to meet our needs.

Response from the owner:Awesome! Thanks for the review and for being a loyal customer! We appreciate you and your family!

Nicole Hajdas

2 years ago

Always so helpful and immediately attentive to any needs we may have! Very professional and just do a great job! Kerry and Ben are the best technicians and really care!!! Kerry was out today after an exterior concern and he addressed it right away and called with additional guidance for next steps if needed! Great communication within the company! We appreciate their helpfulness! Thank you!

Brooklyn Upchurch

2 years ago

Awesome friendly service

Response from the owner:Thanks!

Ben Melton

2 years ago

Awesome company

Response from the owner:👍👍

Wylea Stinson

2 years ago

Ben is awesome! He is very professional and on time. Very quiet and efficient. He answers all my questions and is direct with his answers.

Response from the owner:Thanks!

Linda Wells

2 years ago

I want to thanks Ralph for the great job. He was very professional and courteous

Response from the owner:Awesome, Thanks!

Melissa Nevels

2 years ago

Drew is wonderful to work with. Very knowledgeable and very respectful.

Response from the owner:Thanks!

Jonathan Wilson

2 years ago

The best

Jonathan Wilson

2 years ago

The best

Justin Hill

2 years ago

Gabe helped me understand more about pest prevention and treated the house. Will use again.

Response from the owner:Thanks for the review!

Jaime glover

3 years ago

Chase was great to work with and very professional. Highly recommend Four Seasons.

Response from the owner:Thanks!

Jonathan Wilson

3 years ago

Jonathan is awesome and kind

Response from the owner:Thanks!

Eric Hilton

3 years ago

Four Seasons is awesome. I had some gross bugs show up at my place and by the second treatment, they’re gone! They keep you well updated via text and are always on time and professional. Way better than Terminix and Orkin!

Response from the owner:Awesome! Glad we could help. Thanks for the review as well!

Donna Mason

3 years ago

Jonathan Wilson is very professional, knowledgeable, efficient, prompt, and friendly!! Excellent service!! Highly recommend!!

Response from the owner:Thanks for the review!

اسلام خالد

3 years ago

Looking for exceptional pest control services? Look no further than Four Seasons Pest Solutions II! I recently had the pleasure of utilizing their services and I must say, I was thoroughly impressed. The team was not only professional but also incredibly knowledgeable and thorough in their work. I would highly recommend Four Seasons Pest Solutions II to anyone in need of pest control services. Give them a try, you won't be disappointed!

Response from the owner:Thanks!!

Jeffery lampkey

3 years ago

Michael is the man. A friend told us about Four seasons and recommended Michael. Knows his stuff. Very professional quality work but most importantly he is trustworthy. I feel comfortable knowing I don’t have to watch him as he does his work and at times not even needing to be home. We use Four Seasons for our routine pest control and will continue to do so.

Response from the owner:Thanks for the great review!

Jan Walters

3 years ago

Great service

Caitlin Duncan

3 years ago

Response from the owner:👍

Judd Ellis

3 years ago

Response from the owner:Thanks!!

Linda Offutt

3 years ago

Great guys that stand behind their word.

Response from the owner:👍🤙

Nikki Marie

3 years ago

Great company, goes above and beyond all measures to make sure we are happy! Highly recommend them

Amelia Caroline

3 years ago

I used a pest control service and was really pleased with the results. The technicians were very knowledgeable and professional. They were able to get rid of the problem quickly, and my home is now pest-free. Highly recommend this service for anyone looking for a reliable pest control company.

Response from the owner:👍👍

Angie Hess

3 years ago

We were well pleased with Michael and Stevens Pest for doing our real estate termite inspection. Quick arrival time and professional service. If you’re in south central or eastern KY, you need to know this company.

Response from the owner:Thanks!

Christy Thompson

3 years ago

Response from the owner:Thanks!

Ashley Swallows

3 years ago

Super nice friendly people. Very good service.

Response from the owner:Thanks! We appreciate you!

B&E Tire & Auto

3 years ago

Had them spray for pest around the house great company to hire for pest control

Response from the owner:Awesome! You guys are great!!

Amber Price

3 years ago

This is one of the best pest control companies i've found in this area they are family based and do their jobs very efficiently

Response from the owner:We love to hear these words! We try to be the best and believe we are. Thanks for the great review!!

Alex

3 years ago

Ben was great when he came out to the house. Punctual, knowledgeable and overall very helpful

Response from the owner:Thanks, but we have to be careful not to give Ben the big head! lol!
We appreciate the review and your continued business!

Joshua Hampton

3 years ago

This is a very professional group of technicians. They have eliminated all pests for my home and I haven't seen another sign since. They are respectful to you and your home. The best thing about them is that they do not over charge. The Technicians have reasonable prices and for a better job than the big company chains. I will use them and refer them to anyone or business I know.

Response from the owner:Thanks for the kind words! Appreciate your business!

David Rader

4 years ago

Very professional, prompt and courteous. Showed up on time when they said they would. Treated entire home for termites which involved drilling concrete and digging of dirt around foundation to apply treatment, every aspect of the job was neatly finished and cleaned up. Will definitely recommend!! A+++++ Thank you

Response from the owner:Thanks!

Aaron Floyd

4 years ago

Fast, Friendly & Cheaper than most very detailed! Great service! Don't hesitate call them...! I recommend them... I will be using them for future services!

Response from the owner:Thanks!

Devin Simmons

5 years ago

Bonnie Ragan

5 years ago

todd baker

5 years ago

If you have any issues I would definitely suggest these guys. We had a issue with yellow jacket and they didn't waste there time and showed up and immediately took care of the situation. Highly highly suggest these guys.

Mike Griffith

5 years ago

Very professional and reliable.

Leslie Owens

5 years ago

Matt and his team were amazing!! Highly recommend them!!

Response from the owner:Thanks!

Adam Eastgate

5 years ago

What a great service from Stevens Pest Control. We had issues with Ants and some small pests. I would recommend Stevens pest control to anyone. Any small or large job. He will fix it! Excellent outfit

shelli mills

5 years ago

Mike Sizemore

5 years ago

Kaleigh Barnett

5 years ago

Super nice and helpful!

Bethany Beatty

5 years ago

Michael was very professional and he explained everything to me.

Benjamin Melton

5 years ago

Response from the owner:👍

Brent Patrick

6 years ago

First off I called Mike yesterday and he was able to come inspect my home today. He was very prompt!!

Secondly, he walked the entire house inside and out and explained everything to me. I never expected him to get into my crawl space but sure enough he suited up and shimmied his way right in and stayed down there until he worked his way all through the bottom. He took pictures along the way to back his claims.

I am very very happy with his outcome. In the end he has saved me sooo much money.

Response from the owner:Thank you Brent we look forward to working with you in the future should the occasion arise that you need our services

Arnold Doolin

6 years ago

Adam Vanzant

6 years ago

great friendly on time service and affordable . would use again.

Jeff H

6 years ago

Very knowledgeable and professional guys. Brian was very kind, professional and took the time to explain the process and pros and cons of multiple treatment options for eradicating my powder post beetle problem I had in my barn and were very considerate of my animals. He even helped me catch a sheep that escaped on me! LOL I had no idea these beetles were almost as destructive as termites! I am 100% confident they took care of the problem though. The BEST pest control company by far! Thanks again!

angela hansel

6 years ago

Thanks for coming out so quickly and providing an inspection and ridding us of our ant and spider problems. Excellent service. Very professional and reliable. Highly recommend.

Tina Vance

6 years ago

Very professional people they went above & beyond to get rid of my ant problem. Great services for a very reasonable price. Highly recommend!

6 years ago

6 years ago

6 years ago

6 years ago

6 years ago

Very professional. These guys know what they are doing! All at a great price.

Amanda Carrender Padgett

6 years ago

They have always been professional and courteous, arrives in a timely manner, and is knowledgeable with all of my questions. Best pest control in Kentucky!

Response from the owner:thanks!

Linda Stevens

6 years ago

Mike Stevens is very professional, showed up on time have friendly staff that gets the job done with reasonable rates. I highly recommend Stevens Pest Control they do the job right .

Response from the owner:Thank you Linda for the review. We are pleased to have feedback from our customers. We look forward to serving you for any future pest that may occur

Bryan Schuler

6 years ago

On the spot Exterminators!

Pat Jen

2 years ago

Our current tech is Gabe and he is always polite and punctual. Only reason I have it a 4 is prior tech ( who was let go) messed up my contract.

Response from the owner:Thanks for the great review! We apologize for the actions of the previous tech. We were certainly surprised about the situation. Glad we were able to rectify it and continue providing you with great service!!

Brooklyn Harness

7 years ago

Response from the owner:Thanks for the review!

D W

2 weeks ago

Had a very poor experience with this company involving unauthorized billing. Deceptive practices and will not do business again.

Response from the owner:This is a lie. First of all, we suspect you are a friend to Dane Walter or probably Dane Walter himself since your initials are DW. Becoming disgruntled when our collection team sought full payment for a bill duly owed is not a good reason for this nonsense. Just pay your bill.

Christopher Landry

2 weeks ago

Had a serious issue with overbilling, went on for months on autodraft and wasn't informed. No refund offered. If you are a business owner stay away!

Response from the owner:Hi,
We would like to look into this matter, however, you are not registered as a current or past client. Our billing system is also automated and based on services rendered which makes it very unlikely to be overbilled. Of course, there is always room for error and we will gladly correct any errors if indeed they exist. If you are or were indeed a customer, we'd like to take a look at your account, but again, we cannot locate the name Christopher Landry associated with any account, past or present.

Dane Walter

2 weeks ago

I get a call in 2026 about a bill that supposedly went unpaid in 2024. I wrote a check for the service that day and sent the check back with the technician. This absolutely disgusting, atrocious company is calling me TWO YEARS later saying that i owe them more money with no proof of additional services while i have a cashed check payment that was made on the day of service. I am disgusted by these people, extorting money from a customer 2 years later or threatening to send to collections. They should be ashamed of themselves. What an embarrassing and absurd interaction. I am disgusted

Response from the owner:Hi,
Our records indicate that you paid part of your bill on the date you mentioned, but not all of it. Since then, our collection team has sent out a bill every month and have called on multiple occasions to collect the debt. Until today, we had not received any response. Yes, two years later we were finally able to make contact. But what about the 24 invoices you received that should have prompted your attention long ago? It's unfortunate to receive a one-star review for a service that obviously worked, simply because you didn't pay your entire bill and we proceeded to collect the remainder. However, we take pride in our work and expect to be paid in full. You threatened to contact your attorney over the matter and we advise you to do so. We would love to speak to your attorney about the unpaid debt. You have our number, forward it on and we'll be expecting their call!

Kate Keiffner

9 months ago

I would give zero stars if I could- after a 1 year contract the 2 problems I called about are worse than when we started

Response from the owner:Clarification on Pest Control Services

Dear Kate,
I trust this message finds you well. I would like to take a moment to address your concerns regarding the recent one-star review of our services. Our records indicate that during our initial inspection, we identified several significant deficiencies within your vacation home that necessitated a comprehensive pest exclusion strategy. Four of our experienced team members conducted a thorough evaluation, documenting multiple entry points for potential pests, and we recommended a robust exclusion program to eliminate the problem. Without question, our team was clear in our explanation that you needed more than a pest control program.

Subsequently, our team engaged with you on a recorded line to provide a detailed rationale for our recommendations and, at that time, provided you with a quote for the exclusion and a projected timeline for implementation. We explicitly communicated that your metal roof and roof ridge lacked proper closures, creating unimpeded access for various pests to infiltrate the attic. Additionally, we observed that the tongue-and-groove ceiling on the upper level wasn't properly sealed, resulting in substantial gaps leading directly to the attic. Furthermore, we located several deficiencies in the home and made recommendations for repairs. These structural deficiencies facilitate direct access for pests to enter your home, the equivalent of leaving a door cracked open.

During both the inspection and our follow-up discussions, we emphasized that while we could initiate the pest control treatments you requested, these interventions would serve merely as temporary measures without the implementation of the recommended exclusion. It was unequivocally stated to you that such exclusion was critical for preventing infestations by a variety of pests, including the pests you were concerned about.

Our observations were made with the understanding of your property’s context, including its location in a wooded area, extended periods of vacancy, and multitude of pest entry-points, which, collectively, form the “perfect storm” for pest entry, necessitating the exclusion approach we recommended to effectively mitigate said pest problems.

It is indeed disheartening to receive a one-star review for a situation we diligently elucidated from the outset. Our objective was to provide you with the most effective solution, and we warned that the preventative maintenance approach alone would be insufficient in resolving the underlying issues. You were made aware that only limited relief would be achieved with this program, a fact that is documented in our verbal and written communications.

We remain steadfast in our commitment to helping you attain a pest-free environment. Should you wish to revisit our recommendation, we stand ready to assist you in eliminating your pest problem. We want to clarify that the decision to pursue a pest control plan without an exclusion was something we advised against and was made at your discretion, against our recommendations.

While we appreciate your timely payments and value you as a customer, we believe it is important for the public to understand that this one-star review reflects your choice rather than any shortcomings in our ability to address the issue.

Our goal is to provide effective solutions, but we are happy to offer temporary measures when needed, or, as in this case, requested by the customer. However, it's essential to recognize that when a customer opts for a band-aid solution instead of a real fix, they can't rightly attribute the poor resulting outcome to our professional services, as you have.

Thank you for your understanding. We look forward to the opportunity to resolve this matter satisfactorily by implementing the recommended exclusion, of course! We're sorry the sealant your uncle attempted didn't work out for you.

Best regards,
Ralph Letner
Quality Control Manager
Four Seasons Pest Solutions, Inc.

Janet Dunn

10 months ago

Never returned my call

Response from the owner:Dear Janet,

Thank you for taking the time to share your feedback. We value all input, as it helps us improve our services. However, we are concerned about the review you provided, as we have been unable to locate any record of a call from you in our systems.

We maintain detailed call logs and track all incoming communications diligently. Over the past two months, every call received has been thoroughly documented and accounted for, and we have followed up on all missed calls. Unfortunately, we do not have any record of a conversation with you.

If you have indeed attempted to reach us, we kindly ask that you provide a screenshot of your call log showing the date and time of the call. This will assist us in understanding the situation better. Our office is available for calls from 8:00 AM to 5:00 PM, Monday through Friday, and we ensure that every caller speaks with a representative during those hours. Should you call outside of these times, we are committed to returning your call promptly.

We hope you will reconsider your review based on this clarification, and we look forward to the opportunity to assist you in the future.

Best regards,

Ralph Letner
Quality Control Manager
Four Seasons Pest Solutions, Inc.
1-877-999-BUGX (2849)

James Bradley

4 years ago

They did not do the job. Paid them to spray a property and there are still insects! They literally came and spray for 5 minutes. Do not recommend. I’m finding more and more roaches!

Response from the owner:Our records indicate that your service contract was unfinished. We made multiple attempts to schedule the remaining services and did not receive an answer or a callback to schedule. Furthermore, when we could not make contact via phone, we sent our technician out three times to visit you at your home where he viewed multiple vehicles in the drive, and got no answer at the door.

Our warranty guarantees 100% elimination so long as you complete the prescribed treatments. Additionally, our GPS records and the signed work orders indicate that our technician was there for a sufficient amount of time to complete each treatment that was performed.

The Truth About Ladybugs

Kissing Bugs In Kentucky

10 Common Winter Pests in Kentucky

The Ultimate Guide to Stink Bug Control in Kentucky

Millipede Control in Kentucky Homes

15 Facts About House Centipedes in Kentucky

Corporate Office

Recent Posts

LINKS

Blog/Vlog Categories